The Challenge
TSG Water Resources had a problem that was costing them every single day: their network was painfully slow. A previous IT provider had advised moving their servers to an offsite cloud hosting environment. It turned out to be the wrong call.
Server data access was crawling at just 30 Mbps — a fraction of what a company with over 100 employees needs to operate efficiently. Critical systems that should have been running at peak performance were bottlenecked by the cloud connection. For a water treatment company serving essential infrastructure across multiple locations, sluggish technology wasn't just frustrating — it was a liability.
Their in-house IT employee couldn't solve the problem alone. The technology that should have been enabling productivity was holding them back. They needed an IT partner with manufacturing experience who could diagnose the real issue and fix it.
The Solution
NexgenTec took a different approach. After evaluating TSG's actual needs, the answer was clear: those servers needed to come back in-house. Within two weeks, the migration was complete — and the difference was night and day.
"We contacted NexgenTec because of their experience in IT Service & Support for manufacturing companies and their quick response and vast knowledge of today's IT solutions. They moved our server from an outside hosting environment back in-house. This has probably been the best move we could have made for our company."
But NexgenTec didn't stop at the server migration. They implemented a complete technology overhaul:
- On-Premise Server Infrastructure — Servers moved back in-house where they belong, eliminating the cloud hosting bottleneck
- NEXpbx Hosted VoIP — Modern phone system with the features a growing business needs
- Business Continuity & Disaster Recovery (BCDR) — Complete data protection with rapid recovery capabilities
- 5G Failover for Internet Redundancy — Operations continue even during outages
- Network Security (IDS/IPS) — Intrusion detection and prevention protects the network perimeter
- Secure Remote VPN — Remote employees access the internal network securely through NexgenTec's cloud infrastructure
- Microsoft Office 365 — Cloud-based productivity tools (the right workloads in the cloud)
- Business-Grade Workstations — Reliable hardware built for daily business use
- Datacenter-Hosted Monitoring Systems — TSG's water system monitoring services hosted securely in NexgenTec's datacenter
The Results
The impact was immediate and dramatic:
- Server data access jumped from 30 Mbps to gigabit speeds — over 30x faster
- Staff no longer waits on slow systems; productivity is back where it should be
- Consolidated vendors — one call handles both phone and IT issues
- Quick onsite service when hands-on support is needed in Gainesville
- 5G failover ensures operations continue even during internet outages
- TSG can focus on serving clients worldwide instead of fighting their own technology
The lesson? Not everything belongs in the cloud. Sometimes the right IT strategy means bringing critical infrastructure back where you can control it — and having a partner who knows the difference.
The team at NexgenTec has gone above and beyond our expectations. We have the peace of mind that our IT will run smoothly and reliably now. I would recommend that other manufacturing businesses in or around Gainesville consider using them.