NEXpbx Phone Services
Modern business phone system with enterprise features
Transform Your Business Communications
NEXpbx is a modern VoIP phone system designed for small and medium businesses. Get enterprise-grade features without the enterprise price tag - and save up to 40% on your phone bills.
Whether you have 5 phones or 500, NEXpbx scales with your business. Add lines and features as you grow, with no expensive hardware to maintain or replace.
$27.99/user/month ยท Free desk phones included
Softphone add-on $10/month per extension
Getting Calls to the Right Person
Routing that follows your actual working week, not a generic template
Hours, Holidays and Closures
Set regular open hours per line, add dated holiday closures ahead of time, and drop in a one-off "closed this afternoon" when you need it. Expired one-off closures clear themselves, so last year's early closing never surprises you this year.
Live Call Forwarding
Send a line straight to an outside number right now, and leave it there until you turn it off. This is the snow-day switch and the after-hours emergency switch, and it takes one click.
Day and Night Modes
A simple open/closed switch per line, flipped from the portal or with a feature code on any handset. The front desk can put the whole system to bed on the way out without calling anyone.
Phone Trees
Multi-level menus with a destination behind every option and your own recorded greetings. Holiday-aware, so callers hear the right message on the days you're closed.
Ring Groups
Ring several phones together or one after another, with a timeout per member so a call moves on instead of ringing out at an empty desk.
Call Queues with Callback
Callers hold in order and hear where they are in the line. Agents log in and out as shifts change. Anyone who doesn't want to wait can hang up and keep their place—the system calls them back when their turn arrives.
Your Numbers, Properly Registered
Phone numbers come with obligations that are easy to get wrong and expensive to discover during an emergency. We handle them as part of the service rather than leaving them to you.
E911 With a Nightly Audit
Every number carries its own registered physical location, and an automated audit runs each night to flag any extension without a valid emergency address. Most providers make E911 registration your problem and never check it again. We check it every night, because the day it matters is the worst possible day to find out it was wrong.
Port Protection
Your numbers are locked against unauthorised transfer away. Losing a main business line to a fraudulent port request is a bad day nobody plans for.
New Numbers and Caller ID
Search for and order new numbers when you need them. Your business name is registered for caller ID, so the people you call see who's calling instead of a bare number.
Keep Your Existing Numbers
We handle porting from your current carrier so the transition is invisible to everyone who calls you.
Phones That Manage Themselves
A fleet you don't have to touch one handset at a time
Zero-Touch Setup
Phones configure themselves the first time they're plugged in. A new starter's handset arrives, goes on the desk, and works—no technician visit, no settings to type in.
Managed Firmware
We keep firmware current across every phone we look after, centrally. Security fixes land without anyone at your office thinking about it.
Shared Key Layouts
Speed dials, busy-lamp keys that show at a glance who's already on a call, and call park—laid out once and pushed to every phone. Adding an extension doesn't mean reprogramming handsets one by one.
Shared Phonebook
One directory provisioned onto the handsets themselves, as a contact list or as memory keys. Import and export by spreadsheet, so moving your existing contacts in is not a retyping project.
Softphone
Your business line on a computer or mobile, for $10/month per extension. We provision it with a setup text to the user, so there's nothing for them to configure.
Free Desk Phones
Quality Yealink desk phones included with your service. No upfront hardware cost to get started.
What Each Person Controls
Settings that belong to the individual, not to a support ticket
Call Handling
Forwarding, do-not-disturb, and find-me/follow-me so a call chases you down in the order you choose.
Voicemail in the Portal
Custom greetings, recorded or uploaded, and messages you can read and play in the browser with unread badges so nothing sits unnoticed.
Text-to-Speech Greetings
Type the wording, pick a voice, done. When your hours change you edit a sentence instead of booking someone to re-record the whole menu.
Hold Music
Your own hold music across the business, rather than whatever the platform ships with.
Knowing What Your Phones Are Doing
Answers with data behind them, not impressions
Call History and Recordings
Every call, searchable, with recording playback in the browser. Settling "what exactly did we agree on the phone" takes a minute instead of a memory.
Calls Happening Now
A live view of calls in progress, read straight from the switch rather than pieced together from call records—so it shows what is genuinely happening, with no ghost calls that ended ten minutes ago.
Monthly Reports
Headline figures, a daily outcome chart, and calls by hour of day, broken down per person and per number. This is what answers "when do we actually need someone on the phones" with evidence rather than a hunch.
Blocked Numbers
One block list that stops a nuisance caller on your phones and your fax lines at the same time, instead of two lists to keep in step.
Who Can Change What
Access is granted per person, with roles that match how an office actually divides up work: Administrator, Office manager (runs the phone system, not people or billing), Receptionist (hours, closures, who called, blocking, the directory), Billing & records (history and recordings, no routing), and Fax only. Every grant stays individually editable, so a role is a starting point rather than a straitjacket.
You control when calls route. We control where.
The switches you need on a Tuesday morning are yours: opening hours, holiday closures, an unplanned early finish, forwarding the line, flipping to night mode. Those are the things that change often and need to change immediately.
The wiring underneath—where each option in the phone tree points, how the menus are built, what the announcements say—is ours. That's deliberate. It's the part that is easy to break and hard to notice you've broken until the calls stop arriving.
If you've ever worked somewhere that someone knocked the main line out at 8am on a self-service phone system, you already know why we draw the line there. Anything structural you want changed, we change it—and we're in Leesburg, not a queue in another time zone.
One Login for Phones and Fax
The same portal account covers both services
Your phone system and your NEXpbx Fax Portal share one sign-in, with the same per-person accounts, two-factor security and role-based permissions across both. A receptionist who handles calls and faxes signs in once, and someone who only touches faxes never sees the phone system at all.
Why Switch to NEXpbx?
Lower Costs
Most businesses save up to 40% compared to traditional phone systems. No expensive hardware to maintain or replace.
Work From Anywhere
Your team can make and receive calls from the office, home, or on the road. The softphone makes remote work seamless.
Scales With Your Business
Add lines and features as you grow. No complicated upgrades or expensive hardware changes - just call us and we'll add what you need.
Local Support
We're right here in Central Florida. When you need help, you'll talk to our team, not a distant call center.
Ready to Upgrade Your Phone System?
Contact us for a free consultation and quote. We'll show you how much you can save with NEXpbx.