IT Help Desk
Fast, friendly support for your team
A Help Desk That Actually Helps
Your employees shouldn't waste hours fighting with technology. When something doesn't work, they need quick access to experts who can fix it — not an automated phone tree or a ticket that sits for days.
NexgenTec's IT help desk provides real support from real technicians. Call, email, or submit a ticket — and get help fast. We resolve most issues remotely within minutes, so your team can get back to work.
Sound Familiar?
Common IT support frustrations we eliminate
Endless Hold Times
Waiting 30 minutes just to reach a human, only to be transferred multiple times and repeat your problem over and over.
Tickets That Go Nowhere
You submit a support request and get an automated response. Days later, you're still waiting for someone to actually help.
Offshore Support Scripts
Reading from scripts, asking you to reboot for the tenth time, with no understanding of your actual business environment.
Per-Incident Charges
Every call costs money, so employees avoid asking for help. Small problems become big problems because no one wants to "waste" a ticket.
No Proactive Monitoring
You only hear from your IT company after something breaks. No one's watching your systems to prevent problems before they happen.
No One Knows Your Business
Every call feels like starting over. No documentation, no history, no understanding of how your business actually works.
Multiple Ways to Get Help
Contact us however works best for you
Phone Support
Call us directly and talk to a real technician. No phone trees, no offshore call centers — just fast, friendly help from people who know your systems.
Email Support
Send us an email describing your issue. We'll acknowledge it immediately and get to work on a solution — usually within the hour.
Ticket Portal
Submit tickets through our online portal. Track status, add details, and keep a complete history of all your support requests.
Remote Access
With your permission, we connect securely to your computer and fix problems in real-time. You can watch as we work and learn along the way.
Onsite Support
When remote fixes aren't enough, we come to you. Same-day technician visits for hands-on problems.
Emergency Line
Critical system down? Our emergency line gets you immediate priority attention when every minute counts.
What Our Help Desk Handles
From simple questions to complex problems
Password & Account Issues
Lockouts, resets, and access problems
Email & Microsoft 365
Outlook, Teams, OneDrive, and mobile setup
Printer & Scanner Issues
Connection problems and configuration
Software & Applications
Installation, updates, crashes, and errors
Computer Performance
Slow systems, freezing, and crashes
Network & Connectivity
Internet, Wi-Fi, and VPN issues
How It Works
Getting help is simple:
- Contact us — Call, email, or submit a ticket through our portal
- Describe the issue — Tell us what's happening (screenshots help!)
- We connect remotely — With your permission, we access your system securely
- Problem solved — Most issues resolved in under 15 minutes
For issues that can't be fixed remotely, we dispatch a technician to your location — usually the same day.
What Makes Our Help Desk Different
We Know Your Systems
Our technicians are familiar with your network, your applications, and your business. No time wasted explaining your setup every call.
Local & Accountable
We're based in Leesburg, not overseas. When you call, you talk to people who understand Central Florida businesses.
Unlimited Support
Our managed IT clients get unlimited help desk tickets. No counting calls, no surprise bills — just the support you need.
Proactive Follow-Up
We don't just close tickets — we follow up to make sure the problem is truly resolved and look for ways to prevent it from happening again.
Fast Response Times
Most issues are acknowledged within minutes and resolved the same day. We know downtime costs you money, so we move fast.
Real People, Real Solutions
No chatbots, no phone trees, no scripts. When you call, you talk to a technician who can actually solve your problem.
Help Desk by Plan
Choose the support level that fits your business
CoreCare
Business hours support for growing teams
- Phone, email & portal support
- Monday–Friday, 8am–6pm
- Remote troubleshooting
- Unlimited support tickets
- Same-day response
EliteCare
Round-the-clock support with onsite visits
- Everything in CoreCare
- 24/7/365 support availability
- Onsite technician visits included
- Priority response times
- After-hours emergency support
Frequently Asked Questions
What are your support hours?
CoreCare clients receive support Monday through Friday, 8am to 6pm. EliteCare clients have access to 24/7/365 support, including nights, weekends, and holidays.
How quickly will you respond to my request?
We acknowledge all tickets within 15 minutes during business hours. Most issues are resolved within the first call or remote session. Critical issues receive immediate priority attention.
Is there a limit to how many tickets I can submit?
No. Both CoreCare and EliteCare include unlimited support tickets. We want your team to reach out whenever they need help — that's what we're here for.
What if you can't fix my problem remotely?
If an issue requires hands-on attention, we'll dispatch a technician to your location. CoreCare clients pay for onsite visits; EliteCare clients have onsite visits included in their plan.
Do you support Mac and Linux computers?
Yes. Our help desk supports Windows, Mac, and Linux systems. We can also help with mobile device setup and email configuration for iPhones, iPads, and Android devices.
Can my employees contact you directly?
Absolutely. Any employee at your company can contact our help desk directly — no need to go through a single point of contact. We track everything so you have visibility into all support requests.
Ready for Better IT Support?
See how our help desk can keep your team productive.