Privacy Policy

NexgenTec LLC ("NexgenTec," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website (www.nexgentec.com) or engage our IT services.

By using our website or services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.

Types of Information We Collect

Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

• Name and job title
• Company or organization name
• Email address
• Phone number
• Mailing address
• Billing and payment information
• Information provided in service requests or support tickets
• Any other information you voluntarily provide

Non-Personal Information

Non-personal information is data that cannot be used to identify you individually. This includes:

• Browser type and version
• Operating system
• IP address (which may be anonymized)
• Device type and screen resolution
• Pages visited and time spent on our website
• Referring URL and exit pages
• Date and time of visits
• Aggregated demographic information

We may use and share non-personal information without restriction for analytics, marketing, and website improvement purposes.

How We Collect Information

We collect information through various methods:

• Contact Forms: When you request a consultation, quote, or information
• Service Agreements: When you become a client and engage our IT services
• Transactions: When you purchase services or products
• Support Requests: When you contact us for technical support
• Email Communications: When you correspond with us via email
• Phone Calls: When you call our office
• Automatic Collection: Through cookies, web beacons, and similar technologies when you browse our website

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and gather information about visitors and visits to our website.

What Are Cookies?

A cookie is a small text file placed on your computer or device by a web server. Cookies allow websites to recognize your device and remember certain information about your visits.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

Third-Party Cookies

We may use third-party services (such as Google Analytics) that place cookies on your device. These services collect information anonymously and report website trends without identifying individual visitors.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

How We Use Your Information

We use the information we collect for the following purposes:

• Respond to your inquiries and provide requested information
• Deliver IT services, support, and managed services
• Process transactions and send billing information
• Send service updates, maintenance notifications, and support communications
• Provide customer support and resolve technical issues
• Improve our website, services, and customer experience
• Conduct research and analysis to better serve our clients
• Send marketing communications about products and services that may interest you (with your consent)
• Comply with legal obligations and protect our rights

Information Sharing and Disclosure

We do not sell, trade, rent, or exchange your personal information with unrelated third parties for their marketing purposes. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party vendors who perform services on our behalf, such as:

• Payment processing
• Email delivery services
• Cloud hosting and data storage
• Customer relationship management (CRM) systems
• Analytics services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required by law, court order, subpoena, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.

Data Security

As an IT and cybersecurity services provider, we understand the importance of data protection. We implement industry-standard security measures to protect your personal information, including:

• Secure Socket Layer (SSL/TLS) encryption for data transmission
• Firewalls and intrusion detection systems
• Access controls and authentication measures
• Regular security assessments and vulnerability testing
• Employee training on data protection and security practices
• Physical security measures for our facilities

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymize it.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly
• Data Portability: Request your data in a commonly used, machine-readable format

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Third-Party Links

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are intended for business use and are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information. If you believe we have collected information from a child under 13, please contact us immediately.

California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information. As stated above, we do not sell personal information. To exercise your California privacy rights, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will:

• Update the "Last updated" date at the top of this policy
• Post the revised policy on this page
• For significant changes, provide additional notice (such as email notification or a prominent notice on our website)

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

NexgenTec
2022 Tally Rd Ste 1
Leesburg, FL 34748
Phone: (352) 224-3866
Email: privacy@nexgentec.com