RemoteCare + Onsite Support
When any business owner or decision maker calls around trying to find out what should IT Managed Services cost, they quickly discover that pricing is not uniform. The answers they receive vary and will go from confusing to outright frustrating. And quite honestly, there’s no online catalog to pick and choose from or one-price-fits-all formula. However, there are six popular IT Managed Services pricing models you can review as your starting point.
Like with any service industry, IT support companies offer a wide variety of services. And like other service-oriented companies, each has pricing fees based on what they provide and the value it brings to their clientele. But, what ABC IT company charges will differ from what XYZ IT company charges.
Even though their pricing may vary, one thing is for sure; the industry offers six different pricing models. Some IT services companies may offer a combination of these models.
The 6 IT Managed Service pricing models are:
(Note: pricing models do not constitute specific pricing. Instead, each model represents a set of services provided in the desired plan.)
The monitoring-only model provides network monitoring and alerting services. The IT services company offers this model to companies of all sizes. Midsize or enterprise companies with in-house, IT technicians can also be alerted. With this model, there are several service levels offered.
The per-user model closely resembles the per-device model. Instead of being billed per device, you’re invoiced per user, per month; which covers support for all methods used by each user. The support typically covers commonly used equipment:
The all-you-can-eat model gives you flexibility. This model is easy to budget for. And it enables you to gauge what’s taken place over the past year, and then make calculated IT cost forecasts for the coming year. Typically you’ll have access to:
The all-you-can-eat model gives you the ability to genuinely budget your IT support costs over a year’s time wihtout hidden or surprise fees.
The per-device model is a flat fee for each type of device that gets supported in your company’s IT environment. For instance, a basic per-device pricing model might designate a flat price:
The pricing is straightforward to quote, and the monthly service fee gets adjusted when you add more devices into this model.
The tiered model is designed to provide bundled packages. With each package, “X” amount of services are included. And because this is a tiered model, it also means there are three or more bundled package levels, with three or more pricing levels.
They usually get labeled as “Gold, Silver, and Bronze” or “Basic, Standard, and Premium.” The premise with this model is simple when you pay more, additional services become available that aren’t offered with any lower-level bundled package.
The a la carte model is unique. With this model, you’re getting individual services. Maybe there’s a specific problem that came up and needs addressing. This is when you pay for the services you need.
You can also create a customized IT managed services bundled package, tailored to your company’s specific needs or requirements. That’s what makes this model different. It’s like ordering off the menu and different from an all-inclusive, IT Managed Services model or pre-bundled package.
Actual pricing ranges vary from one jurisdiction to another. But to give you a brief overview of what pricing ranges look like, here’s the breakdown.
Just remember, these are not actual prices, only pricing ranges.
Flat Based range: Monthly, quarterly, or
annual fee depending on needs
Per User range: $125–$300 per month
Per Device range: $5–$100 per month
With the Monitoring Only, Per Device, Per User, Tiered, All You Can Eat, and A La Carte pricing models and the pricing ranges, this gives you a clear picture of how much IT Managed Services should cost when calling different providers in Central Florida.
At NexgenTec, our pricing is based on the All-You-Can-Eat model with Per-Device pricing, and it’s tiered. This may sound confusing, but I’ll explain how it works. We charge a flat fee for your IT services on a recurring monthly basis. We will assist you with any issue you may be experiencing, with a few exceptions such as data recovery and software development.
The monthly cost of this plan is based on the total number of workstations and servers within your business. The more devices we cover, the less you pay per device.
At the time of writing this article (spring 2019), our pricing is as follows:
Our TotalCare package is priced at $49 per workstation per month for 5 to 10 workstations. In addition, there’s a charge of $225 per
server per month. So if we took a business with 10 workstations and 1 server, the monthly cost would be $715.
Our RemoteCare package is $39 per month per workstation, and the per server pricing remains at $225 per month. If we use the
same example of 10 workstations and 1 server, the monthly cost would be $615.
Below is a table of some common configurations to give you an idea of how our managed services are priced.
We price servers higher due to the fact that more maintenance is needed to ensure data integrity.We provide a Datto BDR backup for each and every server for up to 800GB of data for no additional charge.